Effective date: November 14, 2026

This Privacy Policy explains how Dunn & Done Holdings, LLC DBA DunnCo (“DunnCo,” “we,” “us,” or “our”) collects, uses, and protects information when you visit getitdunnco.com, request a quote, call us, leave a voicemail, chat with us, or receive text messages from us.

Information we collect

Information you give us

  • Quote and contact requests. When you use the quote request form on our website, we collect your name, phone number, email address, project address, project type and description, desired timeline, budget range, whether you need financing, how you heard about us, referral information, and whether you chose to receive text messages.
  • Phone calls and voicemail. When you call us, we receive your phone number and call details. If you leave a voicemail, we receive your recorded message.
  • Text messages. When you text us or receive texts from us, we receive your phone number, message content, and your opt-in and opt-out choices.
  • Live chat. If you use the chat on our website, we receive the information you type.

Information collected automatically

When you visit our website, we and our service providers may automatically collect information such as your IP address, browser and device type, and the pages you view, using cookies and similar technologies for website operation, analytics, and spam protection. Most web browsers let you block or delete cookies through their settings.

How we use information

  • To respond to your inquiries and return missed calls and voicemails
  • To prepare estimates and schedule appointments and site visits
  • To send project updates and provide customer service
  • To keep records of your communication preferences, including text message consent and opt-out requests
  • To operate, maintain, and protect our website
  • To comply with legal obligations

Text messaging (SMS)

If you opt in, DunnCo will send you customer care text messages about your inquiry, estimates, appointment scheduling, site visits, and project updates. We do not send promotional or marketing text messages. Opting in is optional and is not a condition of any purchase.

  • Message frequency varies. Message and data rates may apply.
  • Reply STOP to opt out at any time. Reply HELP for help, or contact us at 479-305-2373 or dunnco2020@gmail.com.
  • We keep a record of your consent, including your phone number, the date and time, how you opted in, and the consent wording you were shown, along with any opt-out request.
  • See our SMS Terms and Conditions for full program terms.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information, text messaging opt-in data, and consent will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes. Your consent applies only to messages from DunnCo and is not transferred to anyone else. Our authorized service providers, such as our text messaging provider, process this information only on our behalf to deliver our messages.

How we share information

We do not sell customer information, and we do not share it with other businesses for their own purposes.

We use authorized service providers that process information only on our behalf to help us run our business and communicate with you. Our website currently uses providers for email (Google), website live chat (tawk.to), and website analytics and spam protection. We are adding providers for phone and text messaging (Twilio), workflow automation (Make.com), our customer records system (Base44), and scheduling (Google Calendar); once in use, they will process information only on our behalf in the same way.

We may also disclose information when required by law.

How we store and keep information

We do not keep paper customer records. Customer records are stored digitally with the service providers described above.

We keep information only as long as reasonably necessary to respond to your inquiry, provide our services, maintain project and warranty records, and meet legal obligations, and then delete it. Text message consent and opt-out records are kept for as long as we may text you and for a period afterward, so that we can show we had permission and continue to honor your opt-out.

Your choices and requests

  • Text messages: Reply STOP to any message to opt out.
  • Cookies: You can block or delete cookies through your web browser settings.
  • Your information: To request access to, correction of, or deletion of your personal information, email us at dunnco2020@gmail.com. We may need to verify your identity before acting on your request. We will honor your request except where we must keep certain information to meet legal obligations, maintain required business records, or continue honoring your text message opt-out.

Third-party websites

Our website links to other websites, such as social media pages and online calculators. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date above shows when it was last updated.

Contact us

Dunn & Done Holdings, LLC DBA DunnCo
Phone: 479-305-2373
Email: dunnco2020@gmail.com